Parimatch Rules and Regulations in India

User Agreement

By creating an account and using the platform, you enter into a binding agreement with Parimatch. This agreement outlines your rights and obligations as a user, as well as the rights reserved by the platform. Continued use of the services constitutes your acceptance of all current and updated terms.

Eligibility Requirements

To use the platform, you must meet the following conditions:

• You must be at least 18 years of age.
• You must be accessing the platform from a jurisdiction where online betting is legally permitted.
• You must not be acting on behalf of a third party.
• You must not be a professional athlete, referee, or official in any sport on which bets are offered.
• Employees of Parimatch and their immediate family members are not eligible to register or place bets.

Right to Modify Terms

Parimatch reserves the right to amend, update, or revise these terms at any time. Users will be notified of material changes through the platform or via registered contact details. Continued use of the services following a notification constitutes acceptance of the revised terms. If you do not agree with any changes, you must discontinue use of the platform.

Proper Use of the Platform

Users are required to access and use the platform solely for lawful purposes. The following conduct is strictly prohibited:

• Using automated tools, bots, or scripts to interact with the platform.
• Attempting to manipulate odds, outcomes, or system processes.
• Sharing account credentials or allowing third parties to operate your account.
• Engaging in any form of fraudulent activity, including collusion or match-fixing.

Content Protection

All content on the Parimatch platform, including text, graphics, odds data, and software, is protected under applicable intellectual property laws. Users are not permitted to copy, reproduce, distribute, or commercially exploit any content without prior written consent from the platform.

Limitation of Liability

Parimatch does not accept liability for losses arising from:

• Technical failures, service interruptions, or connectivity issues outside its direct control.
• User errors in placing bets or entering account information.
• Decisions made in reliance on information provided on the platform.

The platform’s total liability to any user in connection with any claim under these terms is limited to the amount deposited by that user in the relevant transaction period.

Eligibility to Place Bets

Only registered and verified users who have met all account requirements are permitted to place bets. Users must be of legal age and must not be subject to any self-exclusion or account restrictions at the time of placing a bet.

Bet Acceptance Procedures

A bet is considered accepted only when the platform confirms it and a unique bet reference number is generated. Parimatch reserves the right to decline or limit any bet without providing a specific reason. Verbal confirmations, screenshots, or partial transaction data do not constitute valid proof of an accepted bet.

• Bets placed after an event has commenced may be accepted or rejected at the platform’s discretion.
• In cases of system errors or incorrect odds display, Parimatch reserves the right to void affected bets.

Betting Limits

The platform applies minimum and maximum betting amounts that may vary depending on the sport, event type, market, and individual account profile.

Maximum payout limits also apply per event and are displayed at the time of bet placement.

Calculation of Wins and Losses

All winnings are calculated based on the confirmed odds at the time of bet acceptance multiplied by the stake amount. For accumulator bets, the odds of each selection are multiplied together. In the event of a void selection within an accumulator, that selection is treated as having odds of 1.00.

Betting Restrictions

Parimatch may impose restrictions on individual accounts based on betting patterns, risk assessments, or compliance requirements. These restrictions may include:

• Reduced maximum bet limits.
• Delayed bet acceptance during high-demand events.
• Temporary suspension of betting privileges pending account review.

Cancellation and Void Policies

Bets may be voided under the following circumstances:

• An event is cancelled, postponed, or does not conclude within a specified timeframe.
• There is a clear and demonstrable error in the published odds.
• Verifiable evidence of irregular or fraudulent activity is identified.

Voided bets are returned to the user’s account balance as the original stake amount.

Fundamental Rules for Deposits and Withdrawals

All financial transactions on the platform must be conducted through the user’s verified account. Third-party payments are not permitted under any circumstances. Users are responsible for ensuring that the payment details provided are accurate and belong to them.

Available Payment Methods

The following methods are available for users in India:

Minimum and maximum transaction limits apply per method and are displayed on the cashier page at the time of the transaction.

Transaction Processing and Timeframes

• Deposits are generally credited to the account balance within minutes of successful payment confirmation.
• Withdrawal requests are reviewed and processed within 1 to 5 business days, subject to verification status.
• Delays may occur during peak periods, public holidays, or when additional verification is required.

Identity Verification and KYC Requirements

In accordance with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, all users are required to complete identity verification before withdrawals are processed. The following documents may be requested:

• Government-issued photo identification (Aadhaar card, PAN card, or passport).
• Proof of address (utility bill or bank statement dated within the last three months).
• Proof of payment method ownership where applicable.

Failure to provide satisfactory documentation may result in withdrawal delays or account restrictions.

Transaction Restrictions

Parimatch may decline, reverse, or hold transactions under the following conditions:

• The transaction is flagged by automated fraud detection systems.
• The account is under review for compliance or security concerns.
• The payment method does not match the details on record for the account.

Cancellation of Transactions

Deposit transactions cannot be cancelled once they have been confirmed by the payment provider. Withdrawal requests may be cancelled by the user before they are processed, provided the cancellation is initiated through the account dashboard prior to processing commencement.

Parimatch is committed to promoting a safe and controlled betting environment. The platform provides a range of tools and resources to support users in managing their betting behaviour responsibly.

Available Control Tools

Registered users can access the following responsible gambling tools directly through their account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount that can be deposited into the account.
• Betting Limits: Restrict the maximum amount that can be wagered within a defined period.
• Loss Limits: Define the maximum amount of losses permitted within a set timeframe.
• Session Time Reminders: Receive notifications after a specified duration of platform activity.
• Self-Exclusion: Voluntarily suspend access to the account for a defined period (minimum 30 days) or permanently.
• Reality Checks: Periodic on-screen prompts displaying time spent on the platform during a session.
• Cool-Off Period: Temporarily pause account activity without committing to a full self-exclusion.

Limits take effect immediately when reduced, and requests to increase limits are subject to a mandatory waiting period.

Risk Self-Assessment

Users are encouraged to periodically evaluate their own gambling behaviour. A self-assessment questionnaire is available on the platform to help identify potential risk patterns at an early stage.

Support and Assistance Resources

If you believe your gambling behaviour has become problematic, the following organisations provide confidential support and guidance:

• iCall (India): A psychological helpline providing counselling on behavioural concerns. Contact: 9152987821.
• Vandrevala Foundation Helpline: 1860-2662-345, available 24 hours a day.
• National Institute of Mental Health and Neuro Sciences (NIMHANS): Offers resources for behavioural health concerns in India.

Parimatch cooperates with recognised responsible gambling bodies and implements processes to identify and assist users who may be at risk.

Legal Obligations

Parimatch operates in compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. The platform is required by law to implement controls that prevent the use of its services for illicit financial activity. These obligations apply to all users regardless of their transaction volume or account history.

User Identity Verification (KYC)

All users are subject to identity verification procedures before accessing full platform functionality, particularly in relation to withdrawals and higher-value transactions. The KYC process may require:

• Submission of valid government-issued identification.
• Proof of residential address.
• Source of funds documentation for transactions above specified thresholds.
• Enhanced due diligence for accounts displaying high-value or unusual activity.

Verification requests must be responded to within the timeframe specified in the notification. Non-compliance may result in account access restrictions.

Transaction Monitoring

The platform operates automated and manual transaction monitoring systems that assess activity across all accounts. These systems are designed to identify:

• Unusually large or frequent transactions inconsistent with account history.
• Rapid cycling of funds between deposits and withdrawals without corresponding betting activity.
• Use of multiple accounts or payment methods associated with the same individual.

Suspicious Activity Detection

Where suspicious activity is identified, Parimatch is legally obligated to:

• Report the activity to relevant financial intelligence or regulatory authorities.
• Restrict or suspend access to the account pending investigation.
• Freeze associated funds until the matter is resolved.

Consequences of Policy Violations

Users found to be in violation of AML obligations or engaging in activity consistent with money laundering or fraud may face:

• Permanent account closure.
• Forfeiture of funds held in the account.
• Reporting to law enforcement agencies.

Parimatch does not provide advance notice of investigations or account actions undertaken for compliance purposes.

Personal Data Collected

Parimatch collects personal data from users as part of the account registration, verification, and service delivery processes. The categories of data collected include:

• Identity Data: Full name, date of birth, and government identification numbers.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Payment method details, transaction history, and withdrawal records.
• Technical Data: IP address, device identifiers, browser type, and session logs.
• Usage Data: Betting history, platform interactions, and preferences.

How Personal Data Is Used

Collected data is used for the following purposes:

• Processing account registration and verifying user identity.
• Managing deposits, withdrawals, and transaction records.
• Complying with legal and regulatory obligations, including KYC and AML requirements.
• Monitoring for fraud, suspicious activity, and responsible gambling indicators.
• Communicating platform updates, policy changes, and account notifications.
• Improving platform functionality based on aggregated usage analysis.

Parimatch does not sell personal data to third parties for marketing purposes.

Data Sharing

Personal data may be shared with:

• Payment processors and financial institutions for transaction processing.
• Regulatory and law enforcement authorities where required by law.
• Third-party service providers who assist in platform operations under data processing agreements.

User Rights

Users in India have the following rights in relation to their personal data:

• Right to Access: Request a copy of the personal data held about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of personal data subject to legal retention obligations.
• Right to Restriction: Request that the processing of your data be limited in specified circumstances.
• Right to Data Portability: Request that your data be transferred in a structured, machine-readable format.

To exercise any of these rights, contact the platform’s data protection team through the official support channels. Requests are processed within 30 days of receipt.

Commitment to User and Account Security

Parimatch employs a comprehensive security framework designed to protect user accounts, personal data, and all financial transactions conducted on the platform. Security protocols are reviewed and updated on a regular basis in line with industry standards and emerging threat landscapes.

Technical Protection Measures

• Data Encryption: All data transmitted between users and the platform is protected using SSL (Secure Socket Layer) encryption with a minimum of 256-bit key strength. Data at rest is also encrypted in accordance with applicable security standards.
• Two-Factor Authentication (2FA): Users are strongly encouraged to enable two-factor authentication on their accounts. This requires a secondary verification step, typically via a one-time code sent to a registered mobile number or email address, in addition to the standard login credentials.
• Firewall and Intrusion Detection: The platform operates enterprise-grade firewalls and intrusion detection systems that monitor network traffic for unauthorised access attempts.
• Session Management: User sessions are subject to automatic timeout after periods of inactivity to reduce the risk of unauthorised access.

Continuous Activity Monitoring

All account activity is subject to continuous monitoring protocols that identify and flag:

• Unusual login locations or devices.
• Concurrent login attempts from multiple geographic regions.
• Rapid changes to account credentials or payment details.
• Patterns of activity associated with account takeover or identity fraud.

Organisational Security Measures

• Access to user data is restricted to authorised personnel on a strict need-to-know basis.
• All staff with access to sensitive data undergo background checks and are bound by confidentiality obligations.
• Regular internal security audits are conducted to assess and address potential vulnerabilities.

User Responsibilities

Users are equally responsible for maintaining the security of their accounts. You are advised to:

• Use a strong, unique password that is not shared with any other platform or service.
• Avoid accessing your account over unsecured or public Wi-Fi networks.
• Report any suspicious activity or unauthorised access to the support team immediately.
• Never share login credentials, verification codes, or account details with any third party.