Responsible Gaming

Every form of gambling carries an inherent risk of financial loss. No outcome is guaranteed, and it is important to approach betting as a form of entertainment rather than a source of income.

Parimatch supports players in maintaining healthy habits through practical tools and clear guidelines. The following principles form the basis of responsible play:

• Set a budget. Decide in advance how much you are comfortable spending and do not exceed that amount.
• Track your time. Limit the duration of each session to avoid prolonged play.
• Play with spare funds. Only use money that you can afford to lose without affecting your daily needs.
• Avoid chasing losses. Attempting to recover lost money often leads to greater financial harm.
• Take regular breaks. Stepping away helps you maintain a clear perspective on your gambling activity.
• Use platform tools. Deposit limits, session reminders, and self-exclusion options are available to support your control.
• Keep gambling separate from stress. Avoid playing during periods of emotional distress or financial pressure.

These practices help protect both your financial stability and emotional wellbeing.

Gambling addiction is a recognised condition that can affect anyone, regardless of experience or income. Being aware of the warning signs is an important step towards protecting yourself and those around you.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than originally planned, on a regular basis.
• Borrowing money or selling personal belongings to fund gambling activity.
• Feeling restless, anxious, or irritable when unable to gamble.
• Lying to family members, friends, or colleagues about the extent of your gambling.
• Neglecting work, studies, or personal responsibilities due to time spent gambling.
• Continuing to gamble even after experiencing significant financial losses.
• Using gambling as a way to cope with stress, loneliness, or difficult emotions.
• Repeatedly attempting to stop or reduce gambling without success.
• Gambling in secret or feeling shame or guilt after a session.
• Experiencing a preoccupation with gambling, including constant thoughts about past or future bets.

If several of these signs feel familiar, seeking professional support is a sensible and positive step.

Taking action early can prevent gambling from causing lasting harm to your finances and relationships. There are several effective approaches that can help you regain control.

• Acknowledge the issue. Accepting that gambling has become a problem is the first and most important step towards recovery.
• Use self-exclusion. The platform offers a self-exclusion option that allows you to restrict access to your account for a chosen period.
• Set deposit and wager limits. Parimatch provides tools to cap the amount you deposit or bet within a defined timeframe.
• Enable session time limits. You can set alerts or automatic session endings to prevent prolonged play.
• Talk to someone you trust. Sharing your concerns with a friend or family member can provide both relief and accountability.
• Seek professional counselling. Therapists and addiction specialists can offer structured, evidence-based support tailored to your situation.
• Contact a helpline. Trained counsellors are available through dedicated gambling support services across India.
• Remove easy access to funds. Limiting access to credit cards or online payment methods can reduce impulsive gambling.
• Find alternative activities. Replacing gambling time with other hobbies or social activities helps break repetitive patterns.
• Keep a gambling diary. Recording your sessions, amounts spent, and emotional state can highlight patterns and encourage more informed decisions.

Professional help is available for those affected by gambling addiction. Reaching out to a dedicated organisation is a constructive and confidential step.

The following resources provide support for individuals in India:

• iCall (TISS): A psychological counselling service run by the Tata Institute of Social Sciences. Available to anyone experiencing emotional distress, including gambling-related concerns.
  Website: https://icallhelpline.org
  Helpline: 9152987821
• Vandrevala Foundation Helpline: A 24/7 mental health helpline offering free counselling and support in multiple Indian languages.
  Website: https://www.vandrevalafoundation.com
  Helpline: 1860-2662-345
• Gamblers Anonymous India: A peer support fellowship for individuals seeking to stop gambling, following a structured 12-step programme.
  Website: https://www.gamblersanonymous.org
• The MINDS Foundation: An NGO focused on mental health awareness and access to care across India.
  Website: https://www.mindsfoundation.org
• Fortis Stress Helpline: Provided by Fortis Healthcare, this helpline addresses stress and addiction-related concerns.
  Helpline: 8376804102

All of these services are confidential. You do not need to be in crisis to reach out.

If you are concerned about your gambling behaviour, the Parimatch support team is available to assist you. The team can guide you on account restrictions, self-exclusion options, and responsible gaming tools.

You can reach the support team through the following channels:

• Live Chat: Available directly on the Parimatch website and mobile application, 24 hours a day, 7 days a week.
• Email: Send your query or request to the official support address listed in the Help section of the platform.
• Help Centre: Visit the dedicated FAQ and Help section on the website for guidance on account controls and responsible gaming settings.

All communications regarding responsible gaming are treated with confidentiality and without judgement.