Parimatch Privacy Policy

Parimatch collects personal data that users provide directly or that is generated through the use of its online platform. This information is collected to facilitate account management, verify identity, process transactions, and deliver a secure and compliant service experience.

Categories of Personal Data Collected

• Full name and date of birth
• Contact details including email address and phone number
• Residential address and government-issued identification documents
• Financial information including bank account or payment details
• Transactional and account activity records
• Device information, IP addresses, and browsing behaviour on the platform

Purpose of Collection

Personal data is collected for the following purposes:

• Verifying the identity of users in accordance with applicable regulations
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and resolving account-related queries
• Complying with anti-money laundering (AML) and know-your-customer (KYC) obligations
• Improving platform functionality and the overall service experience

Technical and Organisational Safeguards

Parimatch implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These include:

• Encryption of sensitive data during storage and transmission
• Restricted access controls for internal personnel
• Regular security assessments and system audits
• Secure data storage infrastructure with access logging

User Rights

Users have the following rights with respect to their personal data:

• Right to Access: Users may request confirmation of whether their data is being processed and obtain a copy of the data held.
• Right to Correction: Users may request correction of inaccurate or incomplete data.
• Right to Deletion: Users may request the deletion of their personal data, subject to legal and regulatory retention obligations.

Compliance with Indian Law

Parimatch processes personal data in a manner consistent with applicable Indian legal frameworks, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. As India’s data protection landscape continues to evolve, Parimatch monitors regulatory developments and updates its practices accordingly to maintain full compliance.

Personal data collected by Parimatch is used solely for legitimate, clearly defined purposes. All processing is carried out in a lawful and transparent manner, in accordance with the consent provided by the user and applicable legal obligations.

Purposes of Data Use

• Account Services: To create, manage, and maintain user accounts, including identity verification and authentication.
• Transaction Processing: To facilitate deposits, withdrawals, and the accurate recording of all financial activity.
• Service Improvement: To analyse platform performance, identify technical issues, and enhance the overall user experience.
• Marketing Communications: To send promotional offers, updates, and relevant information to users who have opted in to receive such communications. Users may withdraw this consent at any time.
• Analytics: To understand user behaviour in aggregate form, enabling data-informed improvements to platform features and content.
• Regulatory Compliance: To meet obligations under anti-money laundering laws, KYC requirements, and other applicable regulations in India and relevant jurisdictions.

Principles of Lawful Processing

Parimatch adheres to the following principles in all data processing activities:

• Data is collected only for specified and legitimate purposes.
• Processing is limited to what is necessary for those purposes.
• Data is kept accurate and up to date.
• Retention periods are proportionate to the purpose for which data was collected.
• All processing is conducted with appropriate security measures in place.

Parimatch provides users with clear mechanisms to access, update, and delete the personal data held about them. Users are encouraged to keep their account information current and accurate at all times.

Accessing Your Data

Users may submit a request to access the personal data held by Parimatch by contacting the customer support team through the official channel on the platform. Upon verification of identity, Parimatch will provide a copy of the relevant data within a reasonable timeframe.

Correcting Your Data

If a user identifies that their personal data is inaccurate or incomplete, they may request a correction by:

• Updating the information directly within their account settings where applicable
• Submitting a correction request to the customer support team with supporting documentation

Corrections will be processed promptly upon verification.

Deletion of Personal Data

Users may request the deletion of their personal data. Parimatch will process such requests subject to the following conditions:

• Deletion may be limited where retention is required by law, regulation, or for the resolution of disputes
• Where full deletion is not possible, Parimatch will restrict further processing of the data to the extent permitted

Consent to Security and Payment Processing

By using the Parimatch platform, users expressly consent to the processing of their personal and financial data by approved third-party payment service providers for the purpose of facilitating transactions. Users also consent to security and identity verification checks carried out as part of the platform’s compliance obligations. These checks may include document verification, identity screening, and fraud detection procedures.

The Parimatch platform is intended exclusively for individuals who are 18 years of age or older. Access to, and use of, the platform by minors is strictly prohibited.

Age Verification

Parimatch takes all reasonable steps to prevent access by individuals under the age of 18. However, it is acknowledged that the platform cannot independently verify the age of every user without the submission of valid identity documentation. Users are required to submit accurate age information during registration, and age verification documents may be requested at any time.

Data Collected from Minors

Parimatch does not knowingly collect or process personal data from individuals under the age of 18. If it is identified that personal data has been collected from a minor, such data will be deleted promptly.

Parental or Guardian Requests

If a parent or legal guardian believes that a minor has registered on the platform or submitted personal data, they may contact the customer support team with a formal request for deletion. Upon verification, Parimatch will:

• Immediately suspend the associated account
• Delete all personal data linked to the minor
• Confirm the deletion to the requesting party

Parents and guardians are encouraged to use available parental control tools to prevent minors from accessing online gambling platforms.

Parimatch operates as part of a global network, and certain personal data may be transferred to, stored in, or processed in countries outside India. Such transfers occur when Parimatch engages service providers, partners, or affiliated entities located in other jurisdictions.

Circumstances of International Transfers

Personal data may be transferred internationally in the following circumstances:

• Processing by payment service providers operating in other countries
• Use of cloud-based infrastructure or data storage services hosted abroad
• Collaboration with compliance, fraud prevention, or identity verification partners in other jurisdictions

User Consent

By using the Parimatch platform, users expressly consent to the transfer of their personal data to countries outside India, including countries that may not have data protection laws equivalent to those applicable in India. Parimatch ensures that all international data transfers are conducted with appropriate safeguards in place.

Confidentiality Obligations of Partners

All third-party partners who receive or process personal data on behalf of Parimatch are contractually obligated to:

• Maintain the confidentiality of all personal data received
• Process data only for the purposes specified by Parimatch
• Implement appropriate security measures to protect data against unauthorised access or disclosure
• Comply with applicable data protection standards in their respective jurisdictions

This section constitutes the legal disclaimer applicable to the Parimatch Privacy Policy. The provisions set out herein may alter the scope, interpretation, or effects of the rules contained within this policy, and users should read this section carefully.

Scope of the Disclaimer

The legal disclaimer applies in all circumstances where a user has accepted this Privacy Policy, including but not limited to:

• Electronic acceptance during the registration process
• Acceptance through continued use of the platform following notification of a policy update
• Formal accession or signature to any agreement that incorporates this policy by reference

Effect on Policy Rules

Certain provisions of this Privacy Policy may be subject to modification or limitation depending on the legal obligations applicable at the time of processing, the jurisdiction in which the user is located, or the nature of the data being processed. Where such modifications apply, they will be communicated to users through the official channel.

Governing Principles

All data handling activities conducted by Parimatch remain subject to applicable laws and regulatory requirements regardless of the terms of any individual disclaimer. The disclaimer does not reduce the rights afforded to users under Indian law or international data protection standards.

Cookies are small text files placed on a user’s device by a website upon visiting. They are used to store information about the user’s session and preferences, enabling the website to function more effectively and deliver a more relevant experience.

How Parimatch Uses Cookies

The platform uses cookies for the following purposes:

• Statistical Analysis: To collect aggregated data on site usage, including the number of visitors, pages viewed, and session durations.
• Behaviour Analysis: To observe how users navigate through the platform, helping to identify areas for improvement.
• Personalisation: To remember user preferences and settings, providing a more consistent and tailored experience across sessions.
• Platform Improvement: To identify technical issues, test new features, and optimise the overall performance of the website.

Cookie Retention

Cookies placed on a user’s device are retained for a maximum period of one year from the date of placement, unless deleted by the user before that period expires.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Disabling certain cookies may affect the functionality of the platform and limit access to certain features. Parimatch recommends that users review their browser’s cookie management options for further guidance.

By accessing or using the Parimatch platform in any capacity, users are deemed to have read, understood, and fully accepted the terms of this Privacy Policy. Continued use of the platform following any update to the policy constitutes acceptance of the revised terms.

Prevailing Version

The current version of this Privacy Policy, as published on the official Parimatch website, supersedes all previous versions. Users are advised to review the policy periodically to remain informed of any changes.

Policy Updates

Parimatch reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or internal data handling practices. Where material changes are made, users will be notified through appropriate channels. The date of the most recent update will be clearly indicated within the document.

Parimatch may, in specific and defined circumstances, share personal data with third parties. All such sharing is conducted in accordance with applicable law and the terms of this Privacy Policy.

Circumstances for Sharing

Personal data may be shared with third parties in the following situations:

• Legal Obligation: Where disclosure is required by law, court order, or the direction of a competent regulatory authority in India or another applicable jurisdiction.
• Dispute Resolution: Where sharing is necessary to investigate, prevent, or resolve disputes, fraud, or violations of the platform’s terms and conditions.
• Contractual Arrangements: Where third-party service providers are engaged to perform functions on behalf of Parimatch, including payment processing, identity verification, analytics, and customer support.

Notification of Third-Party Sharing

Where a list of third-party recipients is published on the platform, users are encouraged to review it. Where such a list is not available, Parimatch will inform users of the purpose and scope of any data sharing on a case-by-case basis, to the extent permitted by law.

Consent to Third-Party Data Sharing

By submitting personal data to Parimatch and using the platform, users provide their consent to the sharing of such data with third parties in the circumstances described above. Users retain the right to withdraw consent for non-mandatory data sharing at any time by contacting the customer support team.

The Parimatch platform may contain links to third-party websites that are not operated or controlled by Parimatch. These links are provided for informational or transactional purposes only.

Independent Privacy Practices

Each external website operates under its own privacy policy and data handling practices. Parimatch has no control over, and accepts no responsibility for, the collection, use, or disclosure of personal data by any third-party website.

User Responsibility

Users are advised to exercise caution when navigating to external websites from the Parimatch platform. Before submitting any personal or financial information on a third-party site, users should:

• Review the privacy policy of the external website
• Confirm that the site is secure and operated by a trusted entity
• Be aware that their data will be governed by the policies of that third-party site, not by this Privacy Policy

Parimatch accepts no liability for any loss or damage arising from a user’s interaction with, or reliance on, the content or data practices of any external website.